Terms and Conditions

Ealing Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which Ealing Movers provides domestic and commercial removals, packing, storage, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Company means Ealing Movers, the removal services provider.

Customer means the person, firm, or organisation booking the services.

Services means any removal, packing, unpacking, loading, unloading, storage, or related services provided by the Company.

Goods means the items of property which are the subject of the Services.

Service Area means the locations within which the Company ordinarily provides Services, primarily within the UK and including, but not limited to, Ealing and surrounding districts.

2. Scope of Services

The Company provides a range of removal and related services, which may include domestic moves, commercial moves, packing and unpacking, furniture dismantling and reassembly, loading and unloading, and short or long term storage.

The exact scope of the Services provided to the Customer will be detailed in the quotation and confirmed in the booking confirmation. Any services not expressly set out in the quotation or confirmation will be treated as additional services and may incur additional charges.

3. Quotations

Quotations are based on the information supplied by the Customer, including addresses, access conditions, property size, inventory list, and any special requirements. Quotations are normally provided for a specified period. After that period, the Company may revise the quotation.

The Company reserves the right to amend the quotation or impose additional charges if:

1. The Customer provides inaccurate or incomplete information.

2. Access to the property is materially different from that described.

3. There are delays beyond the Companys reasonable control, including delays in obtaining keys or access.

4. Additional Goods or services are added that were not included in the original quotation.

5. Parking, permit, toll, congestion, or similar charges arise or increase after the quotation is issued.

4. Booking Process

A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and paid any required deposit or prepayment specified by the Company.

The Customer is responsible for checking that all details on the quotation and booking confirmation are accurate, including addresses, dates, times, inventory, and any special instructions. Any errors must be notified to the Company as soon as possible.

The Company may decline a booking at its discretion, including where the Customer has outstanding payments, where the Service Area is outside reasonable operational limits, or where the Company reasonably believes the Services cannot be provided safely or lawfully.

5. Access, Parking and Service Conditions

The Customer must ensure that suitable parking and access are available at both the collection and delivery addresses. This includes arranging any necessary permits or authorisations and providing accurate information on restrictions such as low bridges, narrow roads, stairs, lifts, or time limits.

Any fines, penalties, or additional charges resulting from inadequate parking arrangements or access issues may be charged to the Customer. The Company is not liable for any delays or additional costs caused by restricted access, failure to reserve parking, or incorrect information about access conditions.

6. Customer Responsibilities

The Customer is responsible for:

1. Ensuring that Goods are properly packed and ready for transport, unless packing services have been booked.

2. Declaring any fragile, high value, or unusual items and drawing attention to any items requiring special handling.

3. Removing and safely transporting items excluded from the Services, such as valuables, cash, important documents, and prohibited items.

4. Being present, or appointing an authorised representative to be present, during collection and delivery to oversee the process and check the premises and vehicle.

5. Ensuring that Goods are available for collection at the agreed time and that the properties are ready for entry.

7. Payments and Charges

Unless otherwise stated in writing, payment terms are as follows.

1. A deposit or full prepayment may be required to secure the booking. The specific amount and due date will be confirmed in the quotation or booking confirmation.

2. Any balance due must be paid on or before completion of the Services, according to the payment methods accepted by the Company.

3. Where services are provided on an hourly rate, the minimum charge and billing increments will be specified. Waiting time, delays, or additional work requested by the Customer will be charged accordingly.

If the Customer fails to pay any sum when due, the Company may:

1. Suspend or refuse to provide further Services.

2. Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.

3. Retain Goods in its possession as security for unpaid charges, subject to applicable law.

8. Cancellations and Amendments

The Customer may cancel or amend a booking by giving notice to the Company. The following charges may apply.

1. If cancellation is received more than a specified number of working days before the scheduled service date, the Customer may receive a refund of any prepayment, less any reasonable administrative costs. The applicable period will be stated in the quotation or booking confirmation.

2. If cancellation is received within a shorter period before the service date, a cancellation fee may be charged, which may be up to the full quoted price, depending on the notice given and the loss incurred by the Company.

3. For amendments such as changes to date, time, address, or volume of Goods, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Additional charges may apply where changes affect the scope or timing of the Services.

The Company reserves the right to cancel or reschedule a booking if it is unable to provide the Services due to events beyond its reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any payments for Services not provided, but will not be liable for indirect or consequential losses.

9. Excluded and Prohibited Items

Unless expressly agreed in writing, the Company will not transport, store, or handle the following items.

1. Perishable goods, live plants, and animals.

2. Dangerous, hazardous, or explosive items, including gas bottles, liquids, chemicals, paints, or firearms.

3. Valuables such as cash, jewellery, watches, precious metals, collections, or irreplaceable documents.

4. Waste, rubbish, or items intended for disposal, except where specifically agreed as part of a waste removal service and subject to waste regulations.

If any such items are included without the Companys knowledge, the Company may remove or dispose of them without liability and may charge the Customer for any associated costs, including cleaning, disposal, or fines.

10. Waste Regulations and Disposal

The Company operates in compliance with relevant UK waste regulations. The Company is not a general waste carrier unless expressly stated and will only remove items for disposal where this has been quoted and agreed as part of the Services.

Where waste or items for disposal are collected:

1. The Customer must accurately describe the nature and quantity of the waste.

2. The Company will dispose of waste at licensed facilities in accordance with applicable legislation.

3. Additional charges may apply for certain types of waste, including electrical items, mattresses, or items classified as hazardous.

The Customer must not ask the Company to dispose of waste unlawfully, such as by fly tipping or leaving items in unauthorised locations. The Company may refuse to handle waste that it reasonably believes to be unlawful or unsafe.

11. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss or damage to Goods, property, or premises is subject to the following conditions.

1. The Company is not liable for any loss or damage unless caused by its negligence or breach of contract.

2. The Company is not liable for pre existing damage, inherent defects, or deterioration inherent in certain materials such as fragile furniture, flat packed items, or items assembled by others.

3. The Company is not liable for any loss or damage resulting from the Customers failure to adequately pack, label, or protect Goods where packing services were not provided by the Company.

4. The Company is not liable for damage to the internal workings of electrical or mechanical items unless there is evidence of external physical damage caused by the Company.

5. Unless otherwise agreed in writing or covered by separate insurance, the Companys liability for loss or damage to Goods is limited to a reasonable amount per item or per consignment, subject to an overall financial cap proportionate to the service fee.

The Company is not liable for indirect or consequential losses, including loss of profits, loss of opportunity, emotional distress, or similar, arising from or in connection with the Services.

12. Claims and Time Limits

Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably practicable and, in any event, within a short period following completion of the Services. Any claim relating to loss or damage that was not immediately apparent must be notified within a reasonable time after discovery.

Claims should include a clear description of the issue, supporting evidence such as photographs, and documentation of the items value where possible. Failure to notify the Company within a reasonable period may affect the ability to investigate and may limit or extinguish any liability, except where prohibited by law.

13. Insurance

The Company maintains appropriate public liability and, where applicable, goods in transit insurance to support its operations within the UK removals sector. The existence of such insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.

The Customer is strongly advised to check whether existing home or business insurance provides adequate cover for the move and, if necessary, to arrange additional insurance for high value or special items.

14. Delays and Events Beyond Control

The Company will use reasonable efforts to adhere to agreed arrival and delivery times but cannot guarantee exact timing. The Company is not liable for delays caused by circumstances beyond its reasonable control, including traffic conditions, accidents, weather, roadworks, access problems, or delays in property transactions or key release.

Where such events occur, the Company will act reasonably to minimise disruption but may charge for additional waiting time, extra journeys, or overnight storage where necessary to complete the Services.

15. Storage Services

Where storage services are provided, the following additional terms apply.

1. Storage charges are payable in advance for each storage period, as set out in the quotation or storage agreement.

2. The Customer must keep the Company informed of current contact details for notices and billing.

3. Access to stored Goods may be by appointment only and may incur additional charges.

4. If storage charges remain unpaid for a specified period, the Company may exercise a lien over the Goods and, after giving notice where required, may sell or dispose of the Goods to recover unpaid amounts and reasonable costs.

16. Conduct and Health and Safety

The Company expects its staff and the Customer to behave respectfully and safely during the provision of the Services. The Company may suspend or cease work if it reasonably believes that conditions at the site are unsafe, unlawful, or abusive, including threats, harassment, or hazardous environments.

The Customer must not require or encourage the Companys staff to undertake actions that may endanger health and safety, breach regulations, or invalidate insurance, including lifting unsafe loads, working at unsafe heights, or ignoring manual handling guidance.

17. Data Protection and Privacy

The Company will handle personal data in compliance with applicable UK data protection laws. Personal information provided by the Customer will be used for the purposes of administering bookings, providing Services, handling payments, and complying with legal obligations. The Company may retain certain data for a reasonable period for accounting, insurance, and record keeping purposes.

18. Complaints Procedure

If the Customer is dissatisfied with any aspect of the Services, they are encouraged to raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved. The Company will review complaints promptly and respond within a reasonable period, seeking a fair outcome in line with these Terms and Conditions.

19. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking, unless a change is required by law or agreed with the Customer in writing.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company reserves the right to bring proceedings in any other court of competent jurisdiction where necessary to protect its rights or enforce judgments.

21. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

22. Entire Agreement

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services. No oral statement or representation by any employee or agent of the Company shall alter or override these terms unless confirmed in writing by the Company.