Privacy Policy
Ealing Movers Privacy Policy
This Privacy Policy explains how Ealing Movers collects, uses, stores and protects your personal data when you use our services. It applies to all Ealing Movers customers and prospective customers in the Ealing area, including individuals and businesses who contact us, request a quote, book a move, or otherwise interact with us.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data practices and your rights.
Who We Are and Scope of This Policy
Ealing Movers is a removals and related services provider operating in the Ealing area. This Privacy Policy applies to all personal data we process about our customers, prospective customers, and any individuals acting on their behalf in the Ealing area, whether the data is collected online, by phone, in writing, or in person.
By engaging with Ealing Movers or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Types of Personal Data We Collect
We only collect personal data that is necessary for the provision and administration of our services. The types of personal data we may collect include:
Identification and contact details: name, title, postal address, service address, email address and other contact details you choose to provide.
Service and booking details: details of your property relevant to the move, access information, inventory or item lists, pick-up and delivery addresses, preferred dates and times, and any special instructions you provide.
Contract and transaction data: records of quotes provided, services requested or purchased, invoices, payments, and related communications.
Communication data: information contained in enquiries, feedback, complaints, and any correspondence with us by phone, email, online forms, or in person.
Technical and usage data: limited technical information relating to your use of our website or online tools, such as IP address, browser type, and basic usage data where this is necessary for security, diagnostics or to deliver online features.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you, when you request a quote, make a booking, call us, send us an email, complete an online form, or speak with our staff in person.
Indirectly, where your details are provided by another person arranging services on your behalf, such as a family member, landlord, tenant, employer, or letting or estate agent.
Automatically, through limited technical and usage data when you access our website or digital services, to the extent this is necessary for their proper operation and security.
Lawful Bases for Processing
We process personal data only where we have a lawful basis under the UK GDPR. Depending on the circumstances, we may rely on the following lawful bases:
Contract: where processing is necessary to enter into, or perform, a contract with you. This includes providing quotes, managing bookings, carrying out removals services, and handling payment and billing.
Legal obligation: where we are required to process data to comply with applicable laws and regulations, such as tax, accounting, or regulatory requirements.
Legitimate interests: where processing is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, ensuring the security of our operations, and handling queries or complaints.
Consent: where we rely on your explicit consent for a specific purpose, such as certain types of optional communications. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage removals and related services that you have requested, including coordinating timings, accessing properties, and handling items.
To prepare and provide quotes, confirm bookings, issue invoices, and process payments.
To communicate with you about your enquiry or booking, including sending confirmations, updates, reminders, and responses to your questions.
To manage our day-to-day business operations, including internal reporting, quality assurance, staff training, and service improvements.
To comply with legal and regulatory obligations, such as record keeping for tax and accounting purposes.
To protect our rights, property, and safety, and those of our customers and staff, including the prevention and detection of fraud or misuse of our services.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary and lawful.
Service providers and processors: We may use carefully selected third-party providers to support the delivery of our services and business operations. These may include IT and hosting providers, secure data storage services, payment processors, and administrative support. These providers act as processors on our behalf and are only permitted to process your data in accordance with our instructions and this Privacy Policy.
Professional and advisory services: Where necessary, we may share data with accountants, legal advisers, or insurers for the purposes of compliance, advice, or managing claims.
Other third parties: We may disclose personal data if required by law, regulation, or court order, or where it is necessary to protect our rights, property, or safety, or that of our customers or employees.
Where processors are located outside the UK or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
Customer and booking records: We generally retain information related to quotes, bookings and services for a period that enables us to fulfil our contractual obligations, manage any queries or disputes, and meet our legal and regulatory requirements. This is typically for several years after the completion of the service, in line with tax and accounting obligations.
Communication data: Correspondence and enquiry data may be retained for a period consistent with our customer records, particularly where it relates to a booking or potential booking.
Technical and usage data: Technical data associated with website access is retained only for as long as needed for security, diagnostic, and operational purposes.
When personal data is no longer required, we will securely delete or anonymise it.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage.
Measures include restricting access to personal data to staff and processors who need it to perform their duties, using secure systems for storage and transmission where appropriate, and maintaining physical and digital safeguards aligned with the level of risk and sensitivity of the data.
While we take reasonable steps to protect your data, no system can be completely secure. You also play an important role in protecting your data by keeping any reference numbers or account details confidential.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data.
Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure: In certain circumstances, you may request that we delete your personal data. This is not an absolute right and may not apply where we have lawful grounds to retain the data.
Right to restriction: You may request that we restrict the processing of your personal data in certain situations.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or transmit it to another controller where technically feasible.
Right to object: You may object at any time to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds to continue.
Rights in relation to consent: Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we process your personal data, you can contact us using the contact details provided on our website or in your booking documentation.
To help us respond efficiently, please provide sufficient information to identify yourself and the data to which your request relates. We may need to request additional information from you to confirm your identity before responding to your request.
You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we have handled your personal data. However, we encourage you to contact us first so we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practice. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
